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Availability:
All item(s) ordered that are in stock will be shipped within a few business days from verification of payment in full. Backorders will automatically be filled as the product becomes available.
Competitive Pricing:
We will do our best to match any published price. We make every effort to offer the lowest possible price on all items we carry. When matching any published price, we must be able to verify the competitor's price. However, because of our low margins, we reserve the right to raise our prices if our cost from the manufacturers is increased. All prices, descriptions and specifications are subject to change without notice.
Product Warranties:
The manufacturers provide the warranty for the products purchased from Otisburg.com. The manufacturer will determine whether the defect is covered under their warranty; we do not make that determination.
Please note: U.S.-based manufacturers WILL NOT honor warranties for items sold outside the U.S. Warranties are extended only to the original purchaser!
Refund Policy:
The item(s) must be in the same condition they were originally shipped. All Returns are subject to a 15% restocking fee and must have a Return Authorization (RA) number. You may obtain an RA # within 30 days after date of purchase by emailing us and we will respond to the request in a timely manner. We will email the address to ship the return to with the RA #. Items Returned without an RA # will be denied. All return shipping charges are the customer's responsibility and not the responsibility of Otisburg.com. COD returns will be refused. RA #s expire after 30 days. Any products returned after the expiration date will be refused. In order for us to expedite your return, we ask that you comply with the above policies. Any deviation from these policies could result in the product being returned to you with no credit issued.
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